Privacy policy

Privacy Policy – Ellave

Last updated: March 15, 2026

Ellave operates this website and store, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which helps us provide and operate the Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, make a purchase, use our Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you. This does not include information that has been anonymized or de-identified.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Payment Information

  • Credit card or debit card details

  • Payment confirmation details

  • Billing and transaction information

Account Information

  • Username

  • Password

  • Preferences and settings

  • Security-related account details

Order & Transaction Information

  • Products viewed

  • Items added to cart or wishlist

  • Purchases made

  • Returns, exchanges, or cancellations

  • Order history

Communications

  • Messages you send to us

  • Customer support inquiries

  • Feedback or reviews

Device & Technical Information

  • IP address

  • Browser type

  • Device type

  • Network connection details

  • Cookies and similar technologies

Usage Information

  • How you browse and interact with our website

  • Pages visited

  • Time spent on the site

  • Actions taken while using the Services

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

We collect information you provide when you:

  • Place an order

  • Create an account

  • Contact us

  • Subscribe to emails or marketing

  • Submit reviews or feedback

Automatically

We may collect information automatically through:

  • Cookies

  • Pixels

  • Log files

  • Similar tracking technologies

  • Your device and browser when you visit or use our Services

From Service Providers

We may receive information from third-party providers that help us operate the business, such as:

  • Payment processors

  • Shipping and fulfillment partners

  • Analytics providers

  • Customer support tools

  • Shopify

From Third Parties

We may also receive information from advertising, marketing, and business partners where permitted by law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

To Provide and Improve Our Services

We use your information to:

  • Process and fulfill orders

  • Accept payments

  • Arrange shipping and delivery

  • Manage returns, refunds, and exchanges

  • Maintain your account

  • Save your preferences

  • Improve website functionality and user experience

For Marketing and Advertising

We may use your information to:

  • Send promotional emails or text messages

  • Show you ads based on your activity on our store

  • Recommend products you may like

  • Measure the performance of our marketing campaigns

You can opt out of promotional communications at any time using the unsubscribe link in our emails.

For Security and Fraud Prevention

We may use your information to:

  • Verify transactions

  • Prevent fraud

  • Detect suspicious or malicious activity

  • Protect our store, customers, and services

To Communicate With You

We may contact you regarding:

  • Order confirmations

  • Shipping updates

  • Customer support requests

  • Service-related notices

  • Account-related messages

For Legal Compliance

We may use your information to:

  • Comply with legal obligations

  • Respond to lawful requests

  • Enforce our policies and terms

  • Investigate disputes or violations

4. How We Share Your Personal Information

We may share your personal information with third parties in the following circumstances:

Service Providers

We may share information with vendors who help us run our business, including:

  • Shopify

  • Payment processors

  • Shipping and fulfillment partners

  • Cloud storage providers

  • Customer service platforms

  • Data analytics providers

Marketing and Advertising Partners

We may share information with advertising and marketing partners to help us promote our products and show relevant ads.

These partners may use your information according to their own privacy policies.

When You Direct Us To

We may share your information when you request or authorize us to do so, including:

  • Shipping your orders

  • Using social media integrations

  • Logging in through third-party platforms

Business Transfers or Legal Reasons

We may disclose information:

  • In connection with a merger, acquisition, or sale of assets

  • To comply with legal obligations

  • To respond to subpoenas, court orders, or lawful requests

  • To protect our rights, business, customers, or others

5. Shopify’s Role

Our store is hosted by Shopify, which provides the e-commerce platform we use to sell our products and services.

Shopify may collect and process personal information when you visit, use, or make a purchase from our store. This may include transferring data to countries outside of your own in order to provide and improve its services.

In addition, Shopify may use information collected across its platform to support features such as fraud prevention, analytics, and personalized advertising.

To learn more about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember your preferences

  • Analyze website traffic

  • Improve your shopping experience

  • Provide advertising and retargeting

Depending on where you live, you may have the right to control or opt out of certain cookie or advertising uses.

If your browser sends a Global Privacy Control (GPC) signal, we may treat that as an opt-out request where required by applicable law.

Please note that we do not respond to other “Do Not Track” browser settings unless required by law.

7. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content of those third-party websites.

If you visit a third-party site, we encourage you to review its privacy policy before providing any personal information.

8. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information.

9. Security and Retention

We take reasonable steps to protect your personal information, but no method of transmission over the internet or electronic storage is completely secure.

We retain personal information only for as long as necessary to:

  • Provide our Services

  • Maintain your account

  • Complete transactions

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

10. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you

  • Correct inaccurate personal information

  • Delete your personal information

  • Receive a copy of your personal information

  • Request portability of your information

  • Opt out of certain advertising or data-sharing activities

These rights may vary depending on your location and applicable law.

You may also opt out of promotional emails at any time by clicking the unsubscribe link in our emails. Even if you opt out of marketing communications, we may still send you important transactional or service-related messages.

To exercise any privacy rights, please contact us using the information below.

11. Verification of Requests

To protect your information, we may need to verify your identity before responding to certain privacy requests.

Where permitted by law, you may also designate an authorized agent to make a request on your behalf.

We will not discriminate against you for exercising your privacy rights.

12. International Transfers

Your personal information may be transferred to, stored in, or processed in countries outside your own.

Where required by applicable law, we use recognized legal mechanisms for international data transfers, such as standard contractual clauses or equivalent safeguards.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first and we will do our best to address your concerns.

Depending on where you live, you may also have the right to file a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

When we make changes, we will post the updated version on this page and revise the “Last updated” date at the top of the policy.

Your continued use of our Services after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your rights, please contact us at:

Ellave
Email: info@ellave.store